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保修期

自购机日起,稳定器主体、追踪模块和手环保修12个月;稳定器电机、智能电池保修3个月。设备外 壳、说明书、USB线材、包装等不在"一年免费保修服务"范围内,您可以选择有偿服务。


七日内免费退货

自购机日起7日内,根据国家最新三包规定,您可以选择退货(按票面金额-次 性退清货款)、换货(更换同型号同规格的产品)或修理。


八至十五日免费换货或修理

自购机日起第8日至第15日内,主机出现性能故障,并经特约维修中心检测,确 认非人为损坏的本身质量问题,您可以选择换货(更换同型号、同规格产品)或修 理;但是更换的范围,只限于产品主机,其他配件无质量问题,不能更换;购 买者在以下条件下不享受免费保修服务,您可以选择有偿服务。

1.超过三包有效期的;

2.无三包凭证及有效发货票的,但能够证明该产品在三包有效期内的除外;

3.包修凭证上的型号与修理产品型号不符或者涂改的;

4.非本公司特约维修人员拆动造成损坏的;

5.因不可抗拒力造成损坏的;

6.未按产品使用说明书要求使用、维护、保养而造成损坏的。

Part I General terms

The limited warranty policy described below applies to all products purchased directly from TARO or authorized vendors. In order to check the warranty period please keep your original proof like receipt, invoice or sales order. If the order proof is missing or unable to provide, please contact TARO support for the backup solution, you may need to pay extra money to get the after-sales service. You can send the inquiry to support@TARO.com to learn more about it.



Part II refund policies

What is covered when request a refund

a. Manufacturing defects within 7 calendar days (the actual date may vary according to local laws and regulations) of the day of receiving the product.

b. The actual products are not matched with the original description within 7 calendar days (the actual date may vary according to local laws and regulations) of the purchasing date.

c. Product has been damaged in the transit, which was found in the presence of the couriers or immediately unpacked and reported when received the product;

The request of a refund will be rejected if

a. The damage sustained in transit of the product is not immediately reported when received the product;

b. The request of refund is made beyond 7 calendar days (the actual date may vary according to local laws and regulations) of day of receiving the product;

c. The product has been unauthorized modification or disassembling.

d. Original accessories attachments, specification, and packaging box are incomplete, missing, or appearance scratch or other visible damage caused by human cause.

e. Legal proof of purchase like receipt or sales order are unable to provide, or have been forged or tampered; f. Crash or burn caused by non-manufacturing defects, or any damage caused by unauthorized modification, or entry of foreign matters (liquid, dust, sand, etc.);

g. Labels, Serial Numbers, waterproof tag, false proof mark, etc. were tampered or altered;

h. Failure and damaged caused by force majeure, including fire, flood, earthquake, lighting strikes and etc.

i. A product has not been sent out in (7) calendar days after warranty service confirmation from TARO.


*Note: The refund is equal and will not exceed the value of the return product.


Part III replacement policies

What is covered when request a replacement

a. Manufacturing defects within 15 calendar days (the actual date may vary according to local laws and regulations) of the day of receiving the product.

b. The actual products are not matched with the original description within 15 calendar days (the actual date may vary according to local laws and regulations) of the purchasing date;

c. Product has been damaged in the transit, which was found in the presence of the couriers or immediately unpacked and reported when received the product;



Part IV warranty service policies

What is covered when request a warranty service

a. The quality issue is caused by the manufacturing defects or loss in normal usage or followed the official instructions during warranty period.

b. Product has been damaged in the transit, which was found in the presence of the couriers or immediately unpacked and reported when received the product;


The request of a warranty service will be rejected if

a. The product is no longer under warranty period.

b. The product which did not operate or installation at environmental, mechanical or electrical requirements;

c. Any malfunction results from unauthorized modification, disassembly, or shell opening not in accordance with the official instructions or manuals.

d. Any malfunction results from improper installation, incorrect use or operation not in accordance with the official instructions or manuals.

e. Any malfunction results from unauthorized circuit modification and mismatch or misuse of the battery;

f. Any malfunction reliability or compatibility issues when using unauthorized third-party parts;

g. Labels, Serial Numbers, waterproof tag, false proof mark, etc. were tampered or altered;

h. Failure and damaged caused by force majeure, including fire, flood, earthquake, lighting strikes and etc;

i. A product has not been sent out in (7) calendar days after warranty service confirmation from TARO.



Part V Procedure of warranty

a. Consumers can contact support@taro.ai for the warranty service.

b. Consumers are responsible for shipping cost when sending their product(s) back if the permission is granted by the TARO, Technical Support will examine and identify the problem and responsibility; TARO will cover all the test cost, material cost, labor cost, and delivery fee when sending the repaired product back to customers if it is a quality problem.

c. If the product is deemed not to be covered by this warranty, we will contact customer to accept the repair cost, or on its option, have the product returned back to the customer;

d. Consumers can contact support@taro.ai for more details of maintenance process;

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   support@taro.ai